Returns can be processed for exchanges or store credit according to our website and in-store policy.

To ensure your exchange or store credit is approved, please confirm that your items adhere to all the guidelines listed below. Any exchanges that do not meet these criteria will be declined.

1. All exchanges or store credits must occur within 7 days of purchase.

2. All clearance items and those discounted by 30% or more are considered FINAL SALE (no exchanges or store credits will be issued).

3. Items should have tags still attached and be in their original, unworn, unwashed, and smoke/odor-free condition. Shoes must be unworn and returned in their original shoe box.

If your items meet all the guidelines, please email us with your order number at poppyellaboutique@gmail.com or text us at (956) 299-1464.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees.

If you have any questions, don’t hesitate to reach out via email at poppyellaboutique@gmail.com or text us at (956) 299-1464.

Thank you for shopping with us! We truly value your support.